Hospital Policies
Client Retention Policy: Vaccinations and Annual Examinations
In order to continue as a valued client, we require that your pet receives the rabies virus vaccination and undergoes a comprehensive examination at least once per year.
Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please understand that we make every effort to see each client on time.
For your convenience, drop-off appointments are available. A "drop off" means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually, we ask you to drop off sometime in the morning so our doctors can examine the patient between appointments or at the time reserved for admitted patients. Once the doctor is finished, she will call you to review the diagnosis and provide discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to keep your pet restrained. We request that animals be leashed or in pet carriers before entering the waiting room.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to keep your pet restrained. We request that animals be leashed or in pet carriers before entering the waiting room.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, CareCredit, cash, and personal checks.
Medication Refill Request
All medication refill requests require a minimum of 24 hours for authorization and fulfillment.
This policy is in place to ensure that our patients receive the correct medication promptly. Our veterinarian will take the time to review each refill request to ensure that it is safe and appropriate for the patient.
In some cases, additional information or clarification may be needed from the patient's owner before the refill can be authorized. We understand the importance of timely medication refills and strive to fulfill all requests as quickly as possible while maintaining patient safety and quality of care.
Thank you for your understanding and cooperation in this matter.
This policy is in place to ensure that our patients receive the correct medication promptly. Our veterinarian will take the time to review each refill request to ensure that it is safe and appropriate for the patient.
In some cases, additional information or clarification may be needed from the patient's owner before the refill can be authorized. We understand the importance of timely medication refills and strive to fulfill all requests as quickly as possible while maintaining patient safety and quality of care.
Thank you for your understanding and cooperation in this matter.
No Show/Cancellation Policy
All new clients and clients that need to re-establish care will be asked to prepay for their exams. This will be held on their account for the day of their appointment. If you do not show up to that appointment or you call and cancel with less than 24 hours, that prepayment may be used in lieu of the missed appointment.
While we are sympathetic to unexpected situations that may prevent one from attending a scheduled appointment, we ask that you please give us a call rather than just not showing up or calling at the last minute. We would be happy to assist you in finding a solution that is pleasing to all.
While we are sympathetic to unexpected situations that may prevent one from attending a scheduled appointment, we ask that you please give us a call rather than just not showing up or calling at the last minute. We would be happy to assist you in finding a solution that is pleasing to all.
